Position Title: Donor Services Coordinator
Position Type: Full-time
FLSA Classification: Non-Exempt
Reports to: Director of Philanthropy
Grant Appointment: N/A
Background
Helping Up Mission, Inc. is a faith-based, non-denominational, Christian organization offering permanent solutions to those experiencing homelessness, poverty, and addiction. Helping Up Mission, Inc. (HUM) provides hope through programs designed to meet their individual physical, psychological, social, and spiritual needs. Compassionate and substantial residential care is given to almost 550 men and 250 women in need, without consideration of race, economic or religious status at its campus in East Baltimore. HUM provides competitive pay and benefits.
BALTIMORE-BASED POSITION
Job Summary
The Donor Services Coordinator ensures the timely and accurate entry and processing of 56,000+ financial gift transactions each year. With primary responsibility for entry and processing of financial gifts, the Donor Services Coordinator work effort is central to timely and effective donor service, stewardship, and relationships.
Primary Duties
The essential functions include, but are not limited to the following:
- Uploading to database and entering gifts into Virtuous from lockbox (Truist Bank), website (Qgiv), and bank deposits, as required.
- Coordinate gift receipting, as necessary.
- Take gift receipts to work therapy associates for “Post It Note” signatures.
- Retrieve gift receipts from work therapy associates for mailing.
- Process credit card donations and entering new recurring credit card gifts in Qgiv.
- Making record updates in Virtuous.
- Archiving lockbox gift paperwork as it arrives (daily) and remove stamped BREs for refund.
- Process, sort, coordinate and retrieve Mail for HUM.
- Delivering cash and checks to Business Office Manager and gift receipts to Executive Assistant for Chief Executive Officer signature.
- Operate Pitney Bowes insertion machine (stewardship, folding for staff, new donor welcome packets).
- Retrieving mail from the mail room.
- Provide administrative support to grants, stewardship, volunteer coordinator, events and leadership team.
- Assist with training on virtuous CRM and HUM Philanthropy process and procedures for new staff.
- Train and retrain existing staff as needed.
- Other duties as assigned
Job Qualifications
- Exhibit the Core Values of Helping Up Mission, Inc.
- Demonstrated Data-Entry Skills and Experience.
- Knowledge and experience with database concepts, Virtuous preferred.
- Collaborative working style with other team members.
- Proficient in computer usage, particularly Microsoft products.
Salary Range: $16.00/hr.
Interested candidates should email their resume and cover letter to humanresources@helpingup.org, attention Kris Sharrar.