b'GrowthThe Art and Science ofEffective FeedbackWhen managers only give feed-back at performance reviews, the conversations tend to focus on personality traits or deliver criticism without context, creating an envi-ronment where talent stagnates and turnover accelerates. Research from leadership development experts recommends immediate and regular feedback, focusing on specific be-haviors and balanced observations. For example:An employee gives a presentation with their manager in the audience. The manager follows up with two questions: Whats one thing that you think went well? and Whats one thing you would dodifferently? without interrupting. After the employee responds, the manager shares their thoughts onProtect Your People, Your these questions. Mission and Your Future.This approach allows the recipient to self-reflect first, demonstrates re- When the work you do makes a difference, its important to protect it. spect for their judgment, and createsWith Gallaghers insurance and risk management expertise, you can a positive emotional foundation forface every day and every project with confidence.the conversation. It also increasesLearn how we can help at AJG.com.ownership of developmentopportunities. The one thing constraint forces focus and prevents overwhelming people with multiple improvement areas. AJG.comThe Gallagher Way. Since 1927. The information contained herein is offered as insurance Industry guidance and provided as an overview of current market risks and available coverages and is Source: deliberatedirections.com intended for discussion purposes only. This publication is not intended to offer financial, tax, legal or client-specific insurance or risk management advice. General insurance descriptions contained herein do not include complete Insurance policy definitions, terms, and/or conditions, and should not be relied on for coverage interpretation. Actual insurance policies must always be consulted for full coverage details and analysis. Insurance brokerage and related services provided by Arthur J. Gallagher Risk Management Services, LLC License Nos. IL 100292093 / CA 0D692932025 Arthur J. Gallagher & Co., and affiliates & subsidiaries | GGBUS106562Gallagher49 INSTIGATE|January/February|2026'